Refund Policy

REFUND POLICY

Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Due to the closing of the last sale, we cannot issue returns or refunds for items that were bought with a big discount. If you have any further questions, please do not hesitate to
contact our customer support team via email admin@cinnaspice.co.za
However, if the problem with your order is due to our mistake, we will be then happy to exchange the item or refund it.

Our part:

-Defective product: If the product has manufacturing defects.
-Wrong item shipped: If we send you the wrong product, color, or size.

Customer part:

-You may have made a mistake somewhere in the process. For example:
-Incorrect address: if you made a mistake in the address. We are not responsible for orders that were not received due to incorrect delivery addresses entered by the buyer at the time of purchase.
-Incorrect size or color: If you made a mistake while choosing a size or color. We are
not responsible for orders whose size or color was chosen incorrectly by the
customer.

If this is any of these cases, you have to sort everything out and unfortunately, we cannot
refund for your item.

Additional non-returnable items:

– Gift cards
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer and expect an immediate refund,
inspection first needs to take place.
There are certain situations where only partial refunds are granted (if applicable)
– Toys or goods with obvious signs of use
– Any item not in its original condition, is damaged or missing parts for reasons not due to our
error
– Any item that is returned more than 30 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we
have received your returned item. We will also notify you of the approval or rejection of your
refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us
at admin@cinnaspice.co.za
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the
same item, send us an email at admin@cinnaspice.co.za

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a
gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, you should contact us at admin@cinnaspice.co.za
You will be responsible for paying for your own shipping costs for returning your item.
Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over R1,104.25 you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.