Shipping & Delivery

Shipping & Delivery Information

Cinnamon and Spice

At Cinnamon and Spice, we are committed to delivering your order safely and efficiently anywhere in South Africa. Below is everything you need to know about our delivery process.

1. Delivery Options

1.1 Door-to-Door Courier Delivery

We offer nationwide door-to-door courier delivery within South Africa. Orders are dispatched via trusted third-party courier partners.

Shipping fees are calculated at checkout based on your location and the size of your order.

1.2 Showroom Collection

You may collect your order from our showroom once you have received confirmation that your order is ready and fully paid.

Collection Address:
Eco Glades 3, Warehouse 7
46 Ribbon Grass Street
Eco Park
Centurion
0157

Operating Hours:

Monday – 9:00 am – 4:00 pm
Tuesday – 9:00 am – 4:00 pm
Wednesday – 9:00 am – 4:00 pm
Thursday – 9:00 am – 4:00 pm
Friday – 9:00 am – 3:00 pm
Saturday – 9:30 am – 12:30 pm

Sunday – Closed

Please bring your order number and confirmation when collecting.

2. Production & Dispatch

Custom-made items are manufactured according to the approved specifications and are subject to the production lead times stated in our Terms and Conditions.

Orders will only be dispatched once:

• Production is complete; and

• Full payment has been received and cleared.

3. Delivery Responsibility & Risk

Cinnamon and Spice remains responsible for the delivery of goods until they are delivered to the customer.

While we work with reputable courier partners, delivery times are estimates only and may vary due to courier routes, operational conditions, public holidays, load shedding, weather, or other unforeseen circumstances.

We do not guarantee specific delivery dates.

Customers are advised to place orders well in advance of any special event or deadline.

If goods are lost or damaged in transit, we will investigate the matter and assist in resolving the issue in accordance with the Consumer Protection Act.

4. Tracking Your Order

Once your order has been dispatched, you will receive a tracking number to monitor delivery.

You may contact the courier directly using your waybill number, or contact us and we will gladly assist.

Courier Contact Details:

BOBGO
Email: support@bobgo.co.za
Call Centre: (+27) 12 940 1060

The Courier Guy
Email: support@thecourierguy.co.za
WhatsApp: +27 82 823 3254
Tel: 010 222 2300

Internet Express
Email: support@internetexpress.co.za
Tel: 011 973 2867
WhatsApp: +27 72 322 2481

5. Damaged or Defective Goods

If your order arrives damaged on delivery, please notify us within 7 days of receipt and provide:

• Your order number

• Clear photographs

• A description of the damage

Defective goods remain subject to the remedies provided under Section 56 of the Consumer Protection Act.

We will assess the claim and assist with repair, replacement, or refund where applicable.

6. Shipping Costs & Returns

Shipping costs are calculated at checkout.

Customers are responsible for return shipping costs for change-of-mind returns on non-customised items, unless otherwise required by law.

Return procedures are governed by our Returns Policy and Terms and Conditions.

7. Need Assistance?

If you have any questions about your order or delivery, please contact us:

Email: orders@cinnaspice.co.za
WhatsApp: +27 83 858 9831
Website: www.cinnaspice.co.za

Thank you for choosing Cinnamon and Spice. We look forward to delivering something special to your doorstep.