Terms and Conditions
Last Updated: [2 March 2026]
Website Terms and Conditions for Cinnamon and Spice
Welcome to the magical world of Cinnamon and Spice! We’re excited to help you create beautiful spaces for your little ones. Before you embark on your shopping adventure, we kindly ask you to read through our Terms and Conditions. These guidelines are here to protect you, us, and the magic we create together!
By accessing or using this website and/or placing an order with Cinnamon and Spice (“we”, “us”, “our”) either directly on the website or via WhatsApp, or email, or in our showroom, you agree to be bound by these Terms and Conditions in accordance with the laws of the Republic of South Africa.
If you do not agree to these Terms, please refrain from using our website or services.
Eco Glades 3, Warehouse 7
46 Ribbon Grass Street
Eco Park
Centurion, South Africa
0157
Email: orders@cinnaspice.co.za
Phone: +27 83 858 9831
VAT nr: 4030309399
Cinnamon and Spice specialises in custom-made baby and toddler linens, décor, furniture, accessories, and related products.
Many of our products are:
Made-to-order
Custom-sized
Personalised
Manufactured according to customer specifications
By placing an order, you acknowledge that custom items are produced specifically for you and cannot be resold.
We strive to ensure product descriptions, images, colours, and specifications are accurate.
However:
Colours may vary slightly due to screen settings.
Fabric batches may have minor variations.
Handmade items may have slight variations consistent with artisanal production.
Such variations do not constitute defects.
Quotes are valid for 15 working days unless otherwise stated.
After expiry, prices may change due to material or production cost increases.
Before payment, customers must carefully review and confirm:
Name spelling
Measurements and sizes
Colours and designs
Quantities
Delivery timelines
Customers are responsible for ensuring that all measurements provided are accurate. Cinnamon and Spice will manufacture according to the measurements approved by the customer and shall not be liable for incorrect measurements supplied by the customer.
Once written approval is given and production has commenced, the order is final.
Errors approved by the customer (e.g., spelling, measurements) are not grounds for refund or return.
6.1 Deposits
Linen orders: minimum of 50% deposit required.
Wooden/furniture items: minimum of 70% deposit required.
Production begins only once payment has cleared (allow up to 48 hours for clearance).
6.2 Payment Methods
Payments may be made via:
PayFast (Card, Instant EFT, etc.)
EFT bank transfer
Banking details provided on official invoices only.
Full payment is required before dispatch.
All custom items are made to order.
Standard production lead time:
4–6 weeks from payment confirmation, unless otherwise specified.
Lead times are estimates and not guaranteed delivery dates. Cinnamon and Spice shall not be liable for missed event dates where orders were placed within the standard production lead time.
Rush orders may incur a 10% expedited fee but remain subject to production feasibility.
Delays caused by supplier shortages, load shedding, courier issues, or unforeseen circumstances may extend timelines.
8.1 Delivery Options
Door-to-door courier delivery within South Africa
Showroom collection (Centurion)
Shipping fees are calculated at checkout.
8.2 Delivery Responsibility
Cinnamon and Spice remains responsible for the delivery of goods until they are delivered to the customer.
While we partner with reputable courier services, delivery times are estimates and may vary due to courier operations.
If goods are lost or damaged in transit, we will investigate and assist in resolving the matter.
This policy complies with the Consumer Protection Act.
Non-custom items may be returned within 14 days of receipt if:
Unused
In original packaging
In resalable condition
Accompanied by proof of purchase
Return shipping to Cinnamon and Spice's Head Office in Centurion is for the customer’s account.
Refunds are processed within 14 working days after inspection.
Customised items (including personalised, made-to-measure, made to colour or design, or specially manufactured goods) are non-returnable and non-refundable unless:
The item is defective; or
The item does not match the approved specifications.
This exclusion is permitted under Section 17 of the Consumer Protection Act.
If goods are damaged on delivery, customers must notify us within 7 days of receipt. Please provide us with:
Order number
Clear photographs
Description of defect
We reserve the right to inspect, repair, replace, or refund in accordance with the CPA.
Defective goods remain subject to the remedies provided under Section 56 of the Consumer Protection Act.
Sale or clearance items are not eligible for change-of-mind returns.
However, defective goods remain protected under the Consumer Protection Act.
For hygiene reasons, items such as bedding that come into direct contact with skin may not be returned once opened, unless defective.
Orders may be cancelled before production begins. Cancellation requests must be submitted in writing.
Once materials have been ordered or production has commenced, deposits on custom items are non-refundable.
Deposits and/or payments on custom items are non-refundable once production has commenced.
To the fullest extent permitted by law, Cinnamon and Spice shall not be liable for indirect, special, or consequential damages arising from the use of our products.
Our liability shall not exceed the purchase price paid for the goods in question.
Nothing in these Terms excludes rights granted under the Consumer Protection Act.
We process personal information in accordance with the Protection of Personal Information Act (POPIA).
Personal information will only be used for order processing, communication, delivery of your order (couriers) and lawful business purposes.
Cinnamon and Spice reserves the right to refuse returns that do not comply with the conditions set out in Sections 9.1 and 9.2, subject to the Consumer Protection Act.
Returns may be declined under the following circumstances:
Items returned without original packaging, tags, labels, or protective wrapping may be refused where the return is based on change of mind.
This does not apply where goods are defective.
Items that show signs of use, wear, washing, alteration, or damage beyond what is reasonably necessary to assess the goods may not qualify for return where the return is not defect-related.
Returned goods must be in an unused and resalable condition unless returned due to defect.
Items that have been personalised, custom-sized, custom-designed, or manufactured to the customer’s specifications are non-returnable and non-refundable, unless:
The item is defective; or
The item materially differs from the approved specifications.
This exclusion is permitted under Section 17 of the Consumer Protection Act.
Returns may be refused where items are missing parts, accessories, hardware, or components originally supplied, unless the return relates to a defect.
Returns must be initiated within:
14 days of receipt for non-customised items (change-of-mind returns);
7 days of receipt for damaged-on-delivery notifications;
Defective goods remain subject to the remedies provided under Section 56 of the Consumer Protection Act.
Returns submitted without proof of purchase, order number, photographs (where required), or sufficient supporting information may be delayed or declined until complete documentation is provided.
Customers demonstrating a pattern of excessive change-of-mind returns may have future return privileges limited, provided this does not affect statutory rights under the Consumer Protection Act.
Items marked as “sale,” “clearance,” or part of promotional bundles are not eligible for change-of-mind returns.
This does not affect the customer’s statutory rights in respect of defective goods.
For hygiene reasons, items such as bedding or products that come into direct contact with skin may not be returned once opened, unless defective.
Returns that do not follow the prescribed return procedure — including prior written notification and receipt of a Return Authorisation Number (RAN) — may be declined.
These Terms are governed by the laws of the Republic of South Africa.
Any disputes shall fall under the jurisdiction of South African courts.
We reserve the right to amend these Terms at any time. Updated versions will be published on our website.
Curious about where your package is chilling or need to update your delivery address? No stress—you can contact the courier directly, or give us a shout, and we’ll gladly help! Here’s the info you need:
🛻 Courier Contact Details: Always use your shipping waybill number as a reference when chatting with the couriers!
Email: orders@cinnaspice.co.za
WhatsApp Line: 083 858 9831
Website: www.cinnaspice.co.za
Copyright and Cinnamon & Spice. All rights reserved.
